Situs Pengusaha

IT Software Engineer (Jakarta & Batam)

PT Boon Software
Rp6.000.000 - 9.000.000/bulan
Jakarta Pusat
Penuh Waktu
30 lowongan
Ditayangkan pada 17/05/2023 oleh Devi
Deskripsi
Manage a support team to provide first class post-sales support to INFINITT SE Asia SDN BHD Service Customers in Indonesia
Provide input into the pre-sales process and act as a lead on support and service issues, strategy and approach.
Develop and grow a new post-sales Service Management function.
Set clear objectives, evaluate progress and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer issues.
Set-up, manage and improve standards and procedures - within the team.
Ensure working practices are well defined and operational with minimal disruption.
Manage the team and individual performance Technical and skills development.
Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.
Cascade business objectives and targets to the team
Review daily priorities and take appropriate action to ensure results are achieved.
Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges.
Liaison with the internal functions including sales, product management, engineering, network operations, provisioning and other service functions.
Ensure high quality, up-to-date documentation exists for all service.
Ensure issues are solved to agreed standards and all relevant testing is documented.
Provide input into the company service strategy.
Strong knowledge of supporting and utilising databases (Oracle or Microsoft SQL). Certification is preferred.
IT Service Management (ITIL/ISO20000)
Knowledge of DICOM and HL7 standards.
Knowledge of hospital and radiology workflow.
Knowledge of supporting visualised systems (VMware and Oracle GlobalZones) in an asset.
Knowledge of high availability systems and disaster recover procedures is an asset.
Knowledge of networking, hardware and programming is an asset.
Experience in Change Management.
Lokasi Kantor
Menteng, Jakarta Pusat, Dki Jakarta
Abouts Us
PT Boon Software
Teknologi,10-30 karyawan
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