Situs Pengusaha

Customer Relationship Specialist (CRM)

JWU Botanicals
Rp4.500.000/bulan
Badung
Penuh Waktu
1 lowongan
Ditayangkan pada 05/01/2024 oleh Akira
Pengalaman kerja
1-5 tahun
Pendidikan
Minimal Diploma (D1/D2/D3/D4)
Umur
22-35 tahun
Keahlian
Detail & Bertanggung Jawab,Serius & Detail,Setia & Jujur,Multitasking,Kemampuan Komunikasi Baik
Deskripsi
1. Manage and update the CRM system regularly to ensure accurate tracking of customer interactions, sales, and feedback.
2. Provide insights and reports to the Sales Director based on CRM data analysis, aiding in strategic decision-making.
3. Develop and maintain strong relationships with existing customers, understanding their needs and ensuring their satisfaction with our products and services.
4. Execute retention strategies to maintain a high level of customer engagement and loyalty.
5. Foster positive relationships with suppliers to ensure a consistent and high-quality supply chain.
6. Utilize CRM data to identify trends, opportunities, and potential areas for growth or improvement in sales and customer service.
7. Collaborate with the sales team to develop strategies that align customer insights with business goals.
8. Collaborate closely with the production and distribution teams to provide insights based on CRM data and customer feedback, ensuring that product availability aligns with customer demands and expectations.
9. Address customer inquiries and resolve issues promptly, ensuring a high standard of customer service.
10. Participate in the creation and implementation of customer feedback mechanisms to continually improve the customer experience.
Qualifications :
1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Proven experience in CRM management and customer relations, preferably in a B2B environment.
3. Proficiency in both spoken and written English.
4. Excellent analytical skills with the ability to interpret and leverage CRM data.
Lokasi Kantor
Kuta Utara, Badung, Bali
Abouts Us
JWU Botanicals
Lainnya,10-30 karyawan
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