Situs Pengusaha

Customer Care-Incident Resp (Psychology graduated)

PT Sinergi Performa Cipta
Rp5.000.000 - 5.500.000/bulan
Jakarta Selatan
Penuh Waktu
5 lowongan
Ditayangkan pada 18/05/2024 oleh Nur Mujahidin Ahya Riyanto
Pengalaman kerja
0-2 tahun
Pendidikan
Minimal S1
Umur
22-26 tahun
Keahlian
Kemampuan Komunikasi Baik,Layanan Pelanggan,Pengalaman Layanan Pelanggan,Berorientasi Pada Pelanggan,Bisa Bekerja SecaraShift
Deskripsi
We need a young energetic with skills to communicate in psychological empathy,
has passionate in Customer Care to support team in staying ahead of any risk that might occur during the incident.
Responsibilities
To keep the team up-to-date with data and information from the front lines to help gauge impact and visibility, in ensuring the right responders are involved, escalation processes are adhered to, etc, by;
Monitor various company communication channels and respond appropriately in a timely manner
Gather feedback from our consumer and partners, observe front-line issues and report promptly to supervisor
Perform ad-hoc tasks as required by the team to improve overall business
Perform administrative tasks
Relevant Education background:
Bachelor of Psychology
Skills needed:
Able to read & write in English, able to understand and answer the question in English.
Excellent verbal and written communication skills in Bahasa.
Able to set speaking in friendly tone (smiley voice) and sense of empathy
Attention to detail
Fast Typing with high accuracy.
Experience:
Junior Customer Service
Fresh graduate with skills to communicate with empathy, volunteer in social/humanitarian activity are welcome.
Readiness:
Willing to work in the shifting schedule
Fast response, effective and efficient in working
Able to work within dynamic environment
Tunjangan dan Lain-lain
BPJS, Allowance & Incentive based on role, rule, term & conditions
Lokasi Kantor
Tebet, Jakarta Selatan, Dki Jakarta
Abouts Us
PT Sinergi Performa Cipta
Lainnya,Lebih dari 300 karyawan
PT Sinergi Performa Cipta is your Strategic Channel Partner. We are an expert in business acquisition & activation We bridge the business who need to reach, acquire and grow in Indonesia market. SPC is founded by experienced team, having both Online and Offline experience. Our founder and core team worked in companies like Google, Facebook, Oracle, OVO, P&G, J&J, Danone, etc We working with companies like Ecommerce, Fintech, Banks, Logistic and other digital startups to engage with their stake holders in the target market.
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